M4: Learner Manual

Community engagement is the public processes in which the general public and other interested parties are invited to contribute to particular proposals or policy changes. Community engagement has the potential to go beyond merely making information available or gathering opinions and attitudes. It entails a more active exchange of information and viewpoints between the sponsoring organisation and the public; however, the ‘public’ is defined.

Community engagement needs to be planned and delivered in a culturally safe venue or meeting space and you need to ensure that the community leaders and different members of the community are invited to represent all of the voices that need to be heard.

Community engagement is an ongoing, relationship based process that focuses on building trust, maintaining connections and working collaboratively with the community over time. It involves listening, sharing information, participating in community activities and developing respectful partnerships that support long term outcomes.

Engagement is not limited to a single meeting or decision. It is a continuous process that recognises community leadership, cultural protocols and the importance of genuine partnership. In Aboriginal and Torres Strait Islander communities, engagement often includes yarning, informal meetings, involvement of Elders and acknowledging existing governance structures.

Communicating Effectively with Aboriginal and Torres Strait Islander People

Some communication features to be considered are as follows:

Rapport

In many traditional cultures, a high sense of value is placed on building and maintaining relationships. Taking a 'person before business' approach will help form this relationship and build rapport.

·       Introduce yourself in a warm and friendly way.

·       Ask where people are from, share stories about yourself or find other topics of common interest.

Time

In Western culture, emphasis is placed on time to meet deadlines and schedules. Time is perceived differently in Aboriginal and Torres Strait Islander cultures, as more value is placed on family responsibilities and community relationships.

·       Consider allocating flexible consultation times.

·       Take the time to explain and do not rush the person.

Making decisions

Due to family kinship structures and relationships, decision making usually involves input by other family members.

·       Check with the person if their decisions require consultation with family.

·       Allow time for information to be clearly understood.

·       Be respectful if you are asked to leave the room or the meeting for matters to be discussed in private by the family.[1]