2. Introduction

This Learner Manual addresses the Units of Competency BSBFNG402 Interact with Aboriginal and Torres Strait Islander organisation members and the community and BSBOPS306 Record stakeholder interactions.

The Learning Objectives are:

·         Describe the purpose of community meetings.

·       Summarise protocols in gathering information from community members.

·       Summarise challenges when working with community members.

·       Describe the processes of gathering and sharing information from community members.

·       Summarise the key features of good business writing.

·       Describe the purpose of a Customer Management System (CMS).

·       Summarise the purpose of a Confidentiality Policy.