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1. Introduction
2. Institutional Settings
3. Assess Conflict
4. Negotiate Resolution
5. Evaluate Responses
6. Annexure A
7. Annexure B Use of Force – NSW Ombudsman Report
8. Annexure C Incidents – WA Department of Corrective Services – Policy Directive 41: Reporting of Incidents and additional notification
9. Annexure D Incident Reporting – WA Department of Corrective Services – Policy Directive 41: Reporting of Incidents and additional notification
10. Annexure E Stress Management – Queensland Corrective Services Procedure
11. Prepare for mediation
- 11.1. Role of the Mediator
- 11.2. Identify key stakeholders and analyse dispute to be resolved
12. Conduct mediation interview
13. Document outcomes of mediation interview
14. Services and Agencies Relevant to Mediation

M5 - Learner Manual

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