M5 - Learner Manual

Evaluate and review effectiveness of response according to legal and organisational requirements.

As already mentioned, a clear understanding of your organisational policies and procedures is essential so that you can properly evaluate responses in accordance with the rules. In addition, this will assist you in complying with accurate recording of incidents and report writing. It may be that there are also debriefing processes and stress management support services or processes in place to assist staff in dealing with conflict incidents.

 

All these areas are important for employee and detainee health and safety, as well as ensuring compliance with governing laws.

 

Evaluating organisational processes

The process an organisation uses to resolve conflict must be continually evaluated so that the organisation can determine whether it is meeting its obligations to its members (if applicable), staff and to the wider community.

 

Questions managers might ask during this review process include:

—     has the integrity of the organisation and its individuals been maintained?

—     are the parties involved satisfied with the outcome?

—     have the parties involved been kept advised of progress of conflict resolution?

—     have the parties involved clearly stated their positions so everyone knows where they stand?

—     has the process strengthened or weakened the organisation?

 

If answers to these questions indicate a need for processes to be improved, make sure this is done. Learn from mistakes and keep communications open.

 

Evaluation can include:

—    feedback from parties involved in conflict;

—    looking at the number of grievances; and

—    listing mistakes made.