M5 - Learner Manual: Introduction

1. Introduction

Block 5 includes two units of competency:

CSCAS024 Manage conflict through negotiation

This unit of competency describes the outcomes required to use communication techniques to manage a conflict situation. It requires the ability to assess conflict situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments and evaluate responses.

This unit applies to all people working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision. Variables will determine different applications of the standards depending on the nature and complexity of security requirements, security ratings and defined work role and responsibilities.

The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites. Customisation should occur through the introduction of specific organisation security equipment, functions and procedures.

NAT10861008 Provide mediation for clients needing legal assistance

This unit describes the performance outcomes, skills and knowledge required to mediate fair and equitable outcomes for Indigenous clients in circumstances of legal disputes.