6. Prepare for Workplace Communication

6.1. Know where to communicate and the context

Communication happens in many different forms: face-to-face, over email, via instant messages and in work management platforms. To be most effective, make sure you are following communication guidelines and messaging about the right things in the right places.

Sometimes, knowing where to communicate is half the battle. Your company may have different communication tools which makes knowing which tool to use all the more important. Which tool is appropriate for your question or comment? Do you need to communicate in real time or is it ok to send an asynchronous message? If you are not sure, ask a team member or manager where you should be sending different types of messages. It is important for everyone to be on the same page.