M2 - Learner Manual

The Aboriginal Services Branch of the Department of Community Services provide the following guidance in their practice resource ‘Working with Aboriginal People and Communities":

·      “Respect is very important in every social structure in Aboriginal communities. Respect for Elders, the land, animals and ancestors are fundamental aspects of Aboriginal culture” ^[1]

·      “Be sensitive to the use of nonverbal communication cues which are a part of Aboriginal communication patterns. The use of silence does not mean Aboriginal people do not understand, they may be listening, remaining non-committal or waiting for community support”^[2]

The same practice resource provides guidance on being aware of and properly validating a client’s feelings. Be aware that the person brings to the interview emotions and often, a significant degree of stress. It is helpful to building the relationship with the client to spend some time in the interview, asking the person how they are and acknowledging their feelings.