M2: Learner Manual

11.3. Policies and Procedures as a Barrier

The policies and procedures of organisations are to be written so that they are applicable to everybody and in a manner and language that is easily understood and practicable. 

Barriers relating to policies and procedures may include:

• Not everybody may have access to them readily. 
• They may be written in language that is not easily understood. 
• They may change without everybody in the workplace aware of the changes. 
• What the policy/procedure dictates may not be possible by certain members.