M2: Learner Manual

11.1. Organisation’s Structure as a Barrier

Workers in organisations with a hierarchical structure may sometimes find it difficult to have their questions answered promptly due to the fact that their supervisor may need to liaise with others in higher levels in order to provide answers. 

This in turn may lead to: 

• Delays in providing the most appropriate services or products for clients. 
• Due to the number of people involved in the process, the original message or query may be distorted or wrongly interpreted. 

In organisations, depending to a degree on their size, physical barriers may also impact upon communication in the sense that the hierarchy may be located on the top floor while other staff are accommodated on the lower levels.