M2: Learner Manual

10.1. Cross-cultural relationships

The similarities and differences that exist between you, co-workers and clients may have an impact on your work. Culture plays an important part in shaping a person’s behaviour, thought patterns and relationships with others.  

Cultural values, norms and beliefs provide a framework for people to make assumptions about and respond to their circumstances. Culture also strongly influences perceptions and expectations. 

Cultural perceptions and expectations will directly impact on the way you work with each client and co-worker. Failure to recognise cultural differences may cause potentially serious problems when you are dealing with others in the workplace. 

Every society or culture has its own expectations of the role of service providers and clients. This influences: 

• The way a client relates to the service provider.
• The way workers relate to clients and co-workers.
• Expected professional behaviour. 
• The way in which a service is being provided. 
• The people who may be involved in the process.