M2: Learner Manual

6.4. Watch your body language and tone of voice

Communication isn’t just about what you say, it is also about how you say it. Make sure you are not crossing your arms or coming off as abrupt. Sometimes your body language may have nothing to do with the current situation, maybe you are tired or stressed about something in your personal life. But your team members, who might not have that context, could see your actions and assume you are angry or upset about something. Particularly for hard conversations, try to relax your body language and facial expressions to avoid giving off any unintentional cues.