M2: Learner Manual

6. Prepare for Workplace Communication

Workplace communication is any type of communication you do at work about work. This includes things like communicating about individual tasks, sharing project status updates or giving feedback to managers or employees. Knowing how to communicate in the workplace is a key part of effective collaboration—because if you can’t communicate clearly, then you risk miscommunication, confusion or even unintentionally hurting someone’s feelings.

Communication in the workplace can happen face-to-face, in writing, over a video conferencing platform or in a group meeting. It can also happen in real time or asynchronously, which happens when you’re communicating about work over email, with recorded video or in a platform like a project management tool. Some examples of workplace communication include:

·       Team meetings.

·       One to one feedback sessions.

·       Receiving information.

·       Communicating about project status or progress.

·       Collaboration on cross-functional tasks.

·       Non-verbal communication.

Effective communication in the workplace is all about where, how and when you are communicating.