M5 - Learner Manual

5.1. Provide accurate and constructive observations of incidents and their contributing factors when reviewing and debriefing the situation

If there is a conflict incident it is really important that organisational polices are complied with so that there is an accurate recording of what occurred. It may be that a detainee makes a complaint about how an incident was handled. It may be that somebody was injured and some sort of an inquiry (organisational or legal) needs to be conducted to see exactly what occurred and if there were any breaches of the law or procedures. For employees, having an accurate recording of the observations from the incident can assist in the debrief process. It can also assist in developing organisational policies – it may be that something needs to be changed for the next time a similar situation arises.

 

Western Australia: example of a Policy Directive

Please refer “Annexure C” for an example of an organisational Policy Directive on ‘procedures for reporting incidents’.

 

There is also provision for ‘Post incident actions and considerations’ where there is reference to the organisation’s Organisational Debriefing Guidelines. The focus of the debriefing process is to share information and provide reassurance to the employee.