M5 - Learner Manual

3. Assess Conflict

Consider likely and possible conflict situations to prevent escalation

Assess potential conflict

‘Conflict’ is a disagreement, clash or fight between individuals or groups.

Conflict happens between people every day to some degree. There can be many different causes. You will need to develop skills to recognise potential conflict situations and prevent things from getting out of hand.

In a custodial setting where there are inherent power imbalances there is strong possibility that conflict situations will arise regularly. People who have been deprived of their liberty may have a range of issues that can arise.

Conflict can arise due to a number of different types of situations. For example:-

Ø  Communication may break down between parties

Ø  A person may have a cognitive or mental health issue that makes processing information difficult

Ø  Cultural considerations may be ignored

Ø  Jumping to conclusion or prejudging a situation / person

Ø  A special event or date may be a trigger for distress and anger

Ø  A person may feel hurt or threatened

Ø  A person may not follow a lawful direction

Ø  A person may commit or attempt to commit an offence or a breach of discipline

Ø  A person may self-harm or attempt to self-harm

 

It is important to be aware of the different situations where conflict can arise. Awareness and sensitivity can assist you to prevent conflict from arising in the first place or with being properly prepared to manage a situation when it arises. By being aware of the different situations where conflict can arise you can turn your mind to exactly which legal requirement applies and what organisational policy you will need to turn to so you can manage the situation.